The dispatcher's day, from one queue
Every booking request lands in one intake inbox. Review it, schedule it, assign a dock with a recommendation you can override — and every load you schedule is owned by a named person from that moment.
What a dispatcher does in Docking Buddy
- Reviews booking requests in a single intake inbox, however they arrived — forwarded email or text, CSV import, portal, or API.
- Schedules appointments and edits booking details as plans change.
- Assigns docks with intelligent recommendations that match trailer type, temperature, hazmat, and weight against how each dock is configured — and can always override the suggestion.
- Becomes the named owner of each load at scheduling, so accountability is automatic, not a separate step.
- Sees PO validation flags — missing, unlisted, duplicate, wrong date, or a different pallet count — before the truck arrives, when the facility has PO validation on.
Nothing gets scheduled sight unseen
Requests from every channel collect in one queue and a person reviews each one before it becomes a booking — including requests submitted through the API.
Recommendations, not overrides
Docking Buddy suggests the right door and start time from the load's requirements. The dispatcher confirms or picks a different door — the recommendation never locks you in.
Ownership is automatic
Scheduling a load claims it. Every booking shows who owns it and who closed it out, so follow-up never depends on whoever happens to be standing there.
Fewer surprises at the gate
With PO validation on, mismatches are flagged at booking time — warn-only by default, or a gate hold until a manager releases it, as the facility chooses.
Controlled per facility
The facility manager decides whether PO validation is on and whether it warns only or holds a truck at the gate, and whether the public API that feeds the intake inbox is enabled.
The other roles
The dispatcher's day, from one queue
Every booking request lands in one intake inbox. Review it, schedule it, assign a dock with a recommendation you can override — and every load you schedule is owned by a named person from that moment.